• The applicant must appear in person if they are an adult.
• One of the parents may collect the passport/travel document if the applicant is a minor.
• The applicant must bring their old passport/travel document for cancellation.
• The applicant must present the receipt and collection card issued at the time of application.
• It is essential to come during the designated collection hours.

Monday until Thursday: from 1:00 pm until 2:00 pm

Friday                                          : from 11:00 am until 12:00 pm